FREQUENTLY ASKED QUESTIONS
What is PsychArmor Institute?
Our mission is to educate a nation by providing critical resources to Americans so they can effectively engage with and support military service members, Veterans, and their families.
How? We create data-driven and evidence-based online training videos delivered by nationally recognized subject matter experts who are fiercely committed to educating the civilian community about Veterans and military culture.
Because fewer than 7% of our country have served in uniform, most Americans are unfamiliar with military life and culture. A better understanding of military culture and the Veteran community can alleviate many of the challenges Veterans, service members, and their families face when returning from deployments or transitioning into civilian life.
PsychArmor is the only national institute that not only offers free online education, but also has a support center staffed with mental health experts. PsychArmor coaching and support staff are dedicated to assisting military service members, Veterans, their loved ones, employers, healthcare providers, educators, and communities.
Our self-paced courses are geared towards a diverse array of audiences. We provide critical resources to all Americans who work with, live with, and care about military service members, Veterans, and their families.
What does PsychArmor do to help employers?
|PsychArmor recognizes that employers want to hire Veterans who are in the job market and retain them once they are hired. PsychArmor’s Employer School courses provide invaluable information and resources on a variety of topics for those who employ Veterans. Our call center is ready to help employers find resources about hiring and retaining Veterans. We can also help employers find resources to better understand and create reasonable accommodations for wounded, ill, or injured Veteran employees.|
How do I register for a course?
Registering for a course is easy. Just click on “Register” at the top right corner of the page, or click “Enroll Now” on the far right side of the course page (at the bottom of the course description).
Which course should I take first?
We recommend starting with the course, “15 Things Veterans Want You to Know.” The course outlines five questions you can ask a Veteran, and the top 15 things Veterans want you to know about them. After completion of this course, we recommend taking any of the Veteran 101 or Veteran 201 courses.
How much do the courses cost?
All of PsychArmor’s courses are completely FREE. Thanks to the generosity of individuals, corporate sponsors, partners, and funders, we are able to provide training and support at zero cost to the individual learner.
What is the purpose of the Clinical Support Center?
The Clinical Support Center’s purpose is to provide informed support and local and national resources to Veterans, military service members, and their families, and those who engage with them. However, we are not a crisis line and we are not able to provide emergency services. For an emergency, please call the Department of Veterans Affairs’ 24/7 Veterans Crisis Line at 1-800-273-8255 (press “1”) or text 838255.
What if I have technical issues?
We want to make sure that your learning experience is frustration-free. However, sometimes unexpected problems occur. If you are experiencing technical difficulties, click the “Chat now” button on the bottom of your screen, email us at email@example.com, or call 1-844-779-2427 and press 2, Monday to Friday, 7:00AM to 3:30PM PST.
Preferred Browser Capability
On a Mac:
- Google Chrome
- Safari 5.x and higher
- FireFox 17 and higher
On a PC:
- Internet Explorer 7.x and above
- FireFox 17 and above
- Google Chrome 10.x and above
Note: Because of decreasing global support for IE 6, we cannot guarantee application compatibility when using this browser.
Flash Player Requirements
Adobe Flash Player 10.x or higher (the latest version of Flash Player is recommended).
Additionally, make sure you do not have the course open in any other tabs and cookies are enabled. If problems persist and clearing your computer’s cache, and restarting your computer do not remedy the issue, feel free to:
Chat live with us by clicking the “Chat now” button at the bottom of your screen
Or call 1-844-779-2427.
We’re open weekdays from 7:00am to 3:30pm PST.
What are badges?
You can “level up” your expertise and skills in a variety of topics. Watch your knowledge and personal achievements grow as you earn badges!
How do they work?
To earn badges, you must complete a certain number of courses within a given school or topic.
Start earning badges now by taking some of our most popular courses. We suggest getting started with our cornerstone course: “15 Things Veterans Want You to Know,” and then branching out into the school or topic that interests you most. Check out the badges available to you by clicking here!
Partner With Us
Who do I contact to partner with PsychArmor?
We would love to set up a meeting with you! If you would like to partner with PsychArmor, please contact our Learning Engagement & Partnership Manager, Matt Feldhaus at firstname.lastname@example.org.